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FAQ - After my order - My delivery

  • How do I track my order ?

    The tracking of your parcel is available in your online acccount , 48 hours after it has been shipped.
    If the tracking does not appear in this time range, please contact us by phone or by means of our contact form and do not forget to indicate your order number.

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  • What happens if I am not home for the delivery ?

    In case you are not present, the delivery man has to leave a notice in your letter box. In case of doubt, please contact us by contact form or phone us within a maximum of 3 to 4 days.

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  • Can I make an appointment with the delivery man ?

    No, that is not possible.
    We cannot tell you in advance the date and time your order will be delivered.

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  • Is the delivery time guaranteed ?

    The delivery time ranges from three (3) to five (5) business days and is given as an estimate only. Consequently, we have no liability in respect of later delivery which can in no way result in rebates or cancellation of current orders.The delivery time is specified on each product description.

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  • What do I need to do if my order does not arrive ?

    If the delivery takes longer than expected, please contact us by contact form by indicating your order number and your email address.We will do everything in our power to make sure you will be delivered as soon as possible.

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  • I made a mistake in the delivery address. Is it possible to change it ?

    If your order has not been paid yet, please contact us asap, because in that case we can still change the address.
    If your order has already been paid, your parcel will leave for the original delivery address. In that case, we ask you to contact us and we will inform you about the solutions.
    All address modifications in your online account will not be applied to your current orders.

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  • I want to contact you by telephone for information about my current order.

    To contact us, you can use the non-premium phone number which appears on the invoice (above the invoice number) which was sent to you by email and which can also be found in your online account.
    If this number does not appear in the indicated position on your invoice, please let us know by email and our customer service department will contact you.

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